SERVICE LEVEL AGREEMENT
We understand that the availablity of your web site is of paramount importance to you and your business. We take this very seriously.
Our Service Level Agreement is between you, our customer, and Kapp Koncepts, Inc.
Upon experienceing downtime, we will credit you, the customer, 5% of the monthly fee for each 30 minutes of downtime (up to 100% of the customer's monthly services fee).